Are cheaper, imported yurts just the same or similar product for less money?​
From what we have seen, and the customer experiences that have been described to us, the answer is a resounding no.
While we understand that people have differing budgets and expectations from a yurt, these are significant purchases and we want people to make informed decisions.
What are we seeing?
We are more and more frequently communicating with people who have been disappointed to find major flaws in their imported yurt. A dream turning into a nightmare wouldn't be an exaggeration in some cases.
The problems can be broadly separated into several categories:
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Kitsets which don't fit together or need significant modification to enable assembly
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Poorly engineered framing which lacks the required strength
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Badly designed windows that lack flashings and leak even in light rain
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Low quality outer canvas that leaks from new and/or doesn't last
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Thin bubble wrap or felt type insulation that has very low R rating (thermal performance)
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Claims of NZ building code compliance without supporting documentation
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Hidden import costs such as handling and duty
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Lack of communication, after-sales support and parts availability
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What to look for
Below are more details on what to look out for. We strongly advise you to ensure all areas are clearly addressed before completing any purchase.
Frame and construction
We have seen frames made from very low quality timber with serious weaknesses from knots and bark inclusions etc. Joints between the different components are frequently ugly, imprecise and fail to offer the required strength.
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We use the highest grade NZ native Beech for the bulk of our framing. It is stress tested to ensure it meets our engineered (NZ code compliant) performance thresholds. Due to the strict selection of timber we can also offer something that looks amazing, while having smaller dimensions and hence less weight.
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Assembly process
Imprecise manufacturing techniques can cause major problems when it comes to assembly.
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We provide a complete kitset that snaps together without the need for any modifications and with minimal tools. Our instruction manual offers clear step-by-step instructions with large photos. We are also happy for you to phone us at any point in the assembly process if there is anything you are not clear on.
Window design
Some of the window systems that are offered are ill conceived when it comes to weather proofing. Some examples lack any flashings or system for managing water runoff. We inspected a yurt where the owner had to resort to sealing up all the opening windows to weatherproof them.
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We have refined both fixed and opening window designs over the years to provide the highest level of water and draft resistance. All components are carefully overlaid in specific ways to prevent leaks without relying on sealant products.
Outer cover
There is a huge range of canvas and PVC products and qualities available. We have tested many and they vary greatly in both short and long term performance. Custom made, replacement covers are not cheap but that is exactly what one Otago customer has recently resorted to after experiencing continuous leaking from their new "cheaper" yurt.
Long term performance can not be claimed until it has been tested in real world conditions.
We have many years of experience and customer feedback on a range of materials. We use the best materials we can source, not the cheapest (although in the long run, they often are).
Insulation
Imported options seem to generally offer only minimal insulation. Thin bubble wrap or reflective type products offer less insulation than even our lightest option. Some of these products claim R values of 1 or 1.5, but what they don't tell you is that any "reflective/radiant barrier" insulation needs an open air gap (typically 20mm to 30mm) next to the shiny side to actually reflect heat. Pressing reflective insulation flat against a surface or sandwiching it between layers of canvas largely negates its insulative performance.
We offer 2 options of NZ made woolen insulation (40mm or 90mm thick) which ensure a cozy, quiet and breathable barrier between you and the outside world.
NZ building code
Code compliance needs to be backed up by documentation. In NZ some types of permanent building may not need a building consent (sleepouts under 30 m2 for instance) but it is important to understand that they are still required by law to be "built to code".
Our yurts have been engineered and we can offer supporting documentation. More info here.
Hidden import costs
Import duties and handling costs can easily amount to thousands of dollars. These costs are often not included in a quoted freight price and it will be up to you to pay them to release your yurt when it arrives in NZ. Make sure you know exactly what to expect.
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We can quote you the complete cost delivered within NZ to your nearest freight depot or to your door. Contact us for a quote.
Communication and support
Stories of a complete lack of response to questions or complaints (especially after a sale has been completed) are common. You may find you are basically on your own once you have paid your money.
We offer ongoing support for all our products. We keep detailed records of all supplied yurts and can offer advice and replacement parts at any time.
You can phone, email or text us whenever you want.