Question 1

Where are Jaia products manufactured?

Accepted Answer

All our products are made in the South Island of NZ.

We use mostly NZ native timber (sustainably harvested) for our frames and the canvas we use comes from Australia.

Question 2

Can I visit Jaia HQ and see your products?

Accepted Answer

Yes, you are welcome to visit us at our workshop in Golden Bay. We have a 7m yurt that we can show you through, and you can see our production process. Unfortunately, we won't be able to show you through a tipi, as we don't have one pitched on site.
Please contact us a few days in advance to arrange a suitable time.

Question 3

Does Jaia buy or sell second-hand tipis or yurts?

Accepted Answer

We don't buy and sell second-hand tipis or yurts, but occasionally we hear of someone who is selling theirs. Feel free to ask us if we currently know of anything available.

Question 4

Should I get a tipi or a yurt?

Accepted Answer

Tipis offer a way of life extremely close to nature with a stunning interior space and unique beauty. They can accommodate an open fire and lend themselves to living close to the ground without raised furnishings. Tipis will be cosy when the fire is going but will not hold heat for long once it has died down.

Yurts offer a slightly more conventional living environment. They work well with similar furnishings to a solid home, are easily heated and will hold heat well if fitted with insulation. Yurts also have more usable space due to the vertical walls.

Question 5

Do Jaia products have a warranty?

Accepted Answer

Yes. Materials and workmanship are guaranteed for three years for full replacement or repair at our cost. In addition, our business ethic extends the workmanship guarantee to five years if the product has been cared for appropriately, used sensibly, pitched properly, stored well, and no unsuitable products or abrasion have been applied.  Subject to these conditions, our canvas manufacturers will also stand by their product for five years. Minor isolated failures are to be expected, however, and this extension is limited to repair and service at our discretion.

Frequently asked questions

Where are Jaia products manufactured?

Can I visit Jaia HQ and see your products?

Does Jaia buy or sell second-hand tipis or yurts?

Should I get a tipi or a yurt?

Do Jaia products have a warranty?